Refunds & Cancellation

TapTap Table is a subscription service, billed in advance. Two plans are offered: ₹500 per month or ₹3,000 per year. Payment gives you access to the service for the period you paid for — there is no physical product and nothing is shipped.

Your subscription starts the moment the payment succeeds, and access continues until the end of the period you paid for.

You can cancel at any time from Dashboard → Subscription, or by emailing taptaptable.in@gmail.com. There is no notice period, no cancellation fee and no lock-in.

Cancelling stops the next renewal. It does not end the period you have already paid for — your menu and QR codes keep working until that period ends.

We also refund in full, at any time, when:

• you were charged twice for the same period;
• you were charged after cancelling;
• the service was unavailable for more than 48 consecutive hours because of a fault on our side.

• Part-used periods. If you cancel in the middle of a month or a year, the remaining time is not refunded pro-rata — you keep the service until the period ends instead.
• Yearly plans after 7 days. The yearly price is discounted precisely because it is committed for the year.
• AI credits already spent. Credits consumed by menu imports, descriptions or flyers are not refundable, because the cost was incurred when the request ran. Credits are automatically returned when a request fails on our side.
• Accounts suspended for misuse under our Terms of Service.

Email taptaptable.in@gmail.com from the address on your account, with your restaurant name and the date of the payment. You do not need a reason.

• We reply within one working day.
• Approved refunds are issued within 5 to 7 working days.
• The money goes back to the original payment method — the same card, UPI ID or account it came from. We cannot send it anywhere else.
• Your bank may take a further 3 to 5 working days to show it. That part is outside our control.

Write to us before raising a chargeback with your bank. A chargeback freezes the payment for weeks and we can usually settle the same thing in a day. If we have got something wrong, say so and we will fix it.