Contact Us
Last updated 16 August 2026
A real person reads every message. Email is the fastest way to reach us and gets a reply within one working day.
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Support hours
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01What to write about
Something is broken. Send your restaurant name and what you were doing when it happened. A screenshot helps more than a description.
Billing, refunds or cancellation. Email from your account address and include the payment date. The refund policy sets out what happens next.
Your data. Requests to export or delete data go to the same address and are handled under our Privacy Policy.
You are a guest, not a restaurant. If you scanned a QR code and want your phone number removed, tell us the restaurant's name — we will pass it on and confirm when it is done.
02Before you write
Most questions about adding dishes, printing QR codes or changing your menu are answered inside the dashboard. If yours is not, we would rather hear about it — that is usually a sign the product needs fixing, not the question.